At anOn Leather, we want you to love your purchase. If you’re not entirely satisfied, we’re here to help. You can request a return or exchange within 3 days of receiving your order.
To initiate a return or exchange, please follow these steps:
Email us at
Include your Order Number and the Reason for the return/exchange.
Wait for our team to provide specific instructions. Please note: Returns without prior approval will not be accepted.
| Option | Details |
| 1. Customer Courier | Ship the product back at your own cost. Once inspected, we refund the product price only (excluding delivery fees). |
| 2. anOn Pickup | (Dhaka Only) Pickup takes 3–5 business days. A refund will be issued minus the delivery charge after inspection. |
| Faulty Items | If the error is ours (e.g., wrong or defective item), anOn will cover all shipping costs. |
Processing Time: Refunds are processed within 5–15 business days after we receive and inspect the item.
Method: Refunds are issued to your original payment method (bKash, Nagad, or Bank Transfer).
Non-Refundable: Original delivery charges are non-refundable unless the return is due to our error.
Non-Returnable Items:
Items that are worn, used, damaged, or washed.
Products missing original tags or packaging.
Items marked as Final Sale.
Order Cancellations:
You may cancel your order within 24 hours for a full refund, provided it hasn't shipped.
If the order has already shipped, please follow the return process after delivery.
If you have any questions, feel free to reach out or visit us in person.
Email:
Phone: +8801873046404 | +8809613207307
Dhanmondi Outlet: Shop No: 88-89 (3rd Floor), New Market City Complex,
Dhaka-1205, Bangladesh.
